Enliven, LLC

ACCOUNT EXECUTIVE

Job Description

Overview

Imagine you hold a managerial or executive-level job at a large, sophisticated corporation that frequently hires world-class professional services firms (like Deloitte, Accenture, McKinsey, etc). Every day you walk into the office, you know there is more on your plate than you can possibly get done, and more will be added by day’s end. You rely on top-notch consulting firms to handle dozens of important tasks, but often it feels like a full-time job just managing your consultants.

While you work with a many smart and professional consultants, imagine that one individual you work with from one particular firm is different. This person takes care of you. He or she seems to always know exactly what you need, when you need it, right before you even realize it. This person provides actionable intelligence that you must have but skips the details that you do not really care about (though you know they could produce that information if needed). This person responds quickly to questions or issues but otherwise leaves you alone. This person is surprisingly intelligent and does his or her work with integrity. This person has a black belt in project management, and keeps initiatives on schedule. This person makes you look really smart to your boss. This person is one of the few consultants you actually enjoy having dinner with when he or she comes to town. And just how exactly does this person always remember your dog’s name, your favorite band, and the fact that your cousin was a junior staff writer for Game of Thrones?

Can you imagine that person? Enliven is on a search for him or her.. 

Are you that person?

In short, the Account Executive exists to take care of the key contacts at all of Enliven’s clients.

This person is incredibly professional and has benefitted from training from seasoned pros, but is not looking for a traditional job. This person is self-motivated, needs no hand-holding, and excels in an unstructured, small business environment. This person understands that while he or she will operate at a high level with clients, he or she is not “above” the nitty gritty of database management and detailed note-taking.

This person will report to the Director of Account Services. This person will need to have, or be able to quickly establish, a professional home office and will have residency in the greater Nashville metropolitan area. This person will be happy to travel for short stints (usually 1-2 days) to visit our clients, up to 40% of the time.

Primary Responsibilities

As a small firm with growing client base, your day-to-day will never look the same, and your job description will be fluid; flexibility and an eagerness to be a team player are critical. However, you can expect that your core job will revolve around the following:

  • Operating as the lead point of contact for any and all matters specific to your accounts
  • Building and maintaining strong, long-lasting customer relationships and becoming the trusted advisor for all customer stakeholders and executive sponsors
  • Connecting with key business executives and stakeholders and preparing monthly updates for clients
  • Regularly updating our database-keeping contact information up-to-date and diligently entering notes and information relevant to the client into our CRM system
  • Making courtesy calls, handling service complaints, and going the extra mile to make sure client needs are handled and expectations are not only met, but exceeded
  • Ensure the timely and successful delivery of projects, data, and reports according to customer needs and objectives; escalate issues as needed
  • Collaborate with the Account Services team to prepare reports on account status weekly
  • Master our account management software (CRM), and demonstrate a flair for engaging and effective client communication
  • Ultimately, a successful Account Manager should collaborate with our sales team to aid with giving accurate data to help close new clients while keeping our clients satisfied and engaged with our services for the length of the contract term.
  • This position may require up to 40% travel - both domestic and international.

Some “Must-Haves”

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in a professional services environment
  • Demonstrable ability to communicate with, present to and influence key stakeholders at all levels of an organization, including executive and C-level
  • Relationship-oriented (thoughtful, conversational) while also being detailed-oriented (takes good notes, values correct information, follows through without being asked)
  • Solid experience with a CRM software (we use Podio primarily) and MS Office (particularly MS Excel, PowerPoint and Word)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, conflict management and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in English, History, Philosophy, or some other Liberal Arts field, or Business Administration, Marketing or some other relevant field. 

Benefits Include

  • $40-$50k Base Salary
  • Annual Performance-Based Bonus (Up to 10%)
  • 2 Weeks Paid Time Off
  • 10 Paid Holidays
  • Allowance for Approved Professional Development Initiatives / Conferences
  • Health Insurance Package (Medical, Dental, and Vision)
  • Home Office Reimbursement
  • Cell Phone Reimbursement

About Enliven

We help hospitals, airports, and restaurants secure, implement and manage exclusive pouring rights agreements with either Coke or Pepsi. In the process, we bring to our clients unprecedented transparency, cost savings and business intelligence that they cannot get from any other source. After negotiating a beverage deal, we stay engaged over the life of our contracts to provide customer support, data analysis, and verification of all payments due to our clients. Founded in 2005, we have delivered over hundreds of millions of dollars in sponsorship revenue or savings to our clients. You are encouraged to learn more about us at www.enlivenllc.com.

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We Don't Want Your Money

We want to dramatically increase how much money you make - or save - with respect to beverages. And
then we want to take a small percentage of that new money that we earned for you. That’s our
pay-for-performance model. It ensures that our incentives are aligned. It's why our clients
think of us as a true strategic business partner and not just a vendor.

 
 
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Established 2005
4322 Harding Pike, Suite 417

Nashville, TN 37205
615.850.4420
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 National Restaurant Association